Banking Hell
Entry posted by Rudi
739 views
So fed up with taking leave to sort out problems with my mothers bank (Barclays) I opened up similar accounts in RBS and transferred the money over after I closed the Barclays ones.
Should have solved the problem, but the hitherto exemplary RBS have now out Barclay’d Barclays.
I spent 90 minutes talking to Anna Marie of RBS as she set up the accounts, ordered the cheque books and cards, copied & registered my Enduring Power of Attorney document etc. Explained in detail that mother was in full time residential care at an EMI (Elderly Mental Infirm) home due to advanced Vascular Dementia (very similar to Alzheimer's disease).
Now all my mail from RBS is being sent to the care home. My mother has been sent a cheque book, a paying in book, a bank card, a credit card and an activation code for Internet Banking. All this for a woman who when asked how old she was by a hospital doctor, replied “I don’t want any more potatoes”.
They even sent me a cheque book with her name on the cheques (to the care home of course). The bank has a specimen signature of mine but not hers. How am I supposed to
sign my name on a cheque bearing her name? Supposed I’m asked for proof of identity. What would people make of a man signing a cheque with ‘Mrs.’ clearly printed on them?
So all the accounts will have to be re-identified, the two chequebooks destroyed along with the pay in book and the three cards (yes they sent one to me too). The internet banking facility removed and my own amended.
I now face another premium day off work to try to get them to sort it out.
When I visited mum Saturday, I knew they had letters for her & me from RBS (they phoned and told me). When I got there I was handed two RBS letters that had arrived that morning. They spent the next hour looking for the others I had been informed of. After visiting mum, they still had not found them. I eventually found them myself among a mass of papers in someone else’s ‘in tray’. There were seven off them. This made a total of nine letters containing personal information all mislaid at an address they should not have been sent to in the first place.
Anna Marie is a very pleasant girl though.
3 Comments
Recommended Comments
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now